What is Hotel Management Software?

Hotel management software can be utilized to perform important organizational and financial tasks and activities by hotels, resorts, motels, RV parks, condos and others. These functions include reservations, customer relationship management, property and maintenance management, accounting, and employee scheduling.

Hotels look to improve their efficiency and productivity and this has led to the development of hotel management platforms. This type of software is also called Property Management System (PMS) and more comprehensive systems are termed Hotel ERP (Enterprise Resource Planning).

A hotel’s day-to-day operations include booking and reservation, front office, finance, banquet, inventory, HR, quality management, material management, energy management, security, CRM, housekeeping and more. It can be a hard task for hotel management to supervise all these different activities simultaneously. They can utilize hotel management software to automate repetitive work. This type of integrated and automated platform can be used to boost operations, gather business intelligence, and minimize costs effectively.

Most Popular Hotel Management Software

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TRACK Hospitality Software

Our Score 8.0

User Satisfaction 98%

TRACK Hospitality Software is the leading cloud SaaS solution for hospitality. Read Reviews

How To Choose The Best Hotel Management Software

Hotels can use hotel management software to perform essential operations and processes. So, it is important for a hotel and other lodging providers to select the best hotel management software solution for their requirements. However, this can be a tricky task given the scores of quality systems out there. To help you, we have prepared this buyer’s guide that gives useful pointers on the list of features to look for and the factors to consider in your search for the best hotel management software.

Get to know each product with free trial

The best way to start is by signing up for the free trials of leading software tools. This will give you a chance to test drive each solution’s features at no cost. You will be able to understand whether the system is a good fit for your needs. Visit the websites of the following popular hotel management software applications and find out if they offer a free trial: OPERA Property Management System (PMS) by Oracle, eZee Frontdesk, roomMaster, Hotelogix PMS, and MSI CloudPM.

Targeted Businesses

The following businesses typically make use of hotel management software:

  • Franchises – Many franchises stipulate rules on what type of hospitality software should be used. Others like Holiday Inn let their franchisees to make the selection decision.
  • Hotel chains – If your hotel chain has multiple properties, then you need to decide whether to use a single system across all properties or to allow each one to select for themselves.
  • Large resorts and hotels – Larger properties need a more robust system as they have more complicated reservation and scheduling requirements, maintenance requests, and because they offer a wider range of services and products.
  • Small properties – Small bed-and-breakfast types and hotels can do with a basic system that offers account and property management features.
  • Residential properties – RV parks, condos, and other residential properties need a good property management software solution and not hotel management software.

What are Examples of Hotel Management Software?

  • OPERA Property Management System (PMS) by Oracle: This is a full-featured property management system for small business and large organizations that enables them to deliver world-class guest service and boost operational efficiency across the property. It comes with a vast number of connection options.
  • eZee Frontdesk: Caters to resorts, hotels, chain properties, vacation rentals, B&Bs, boutique hotels and  more. It is a simple and fast all-in-one hotel management system.
  • roomMaster: It is an easy property management solution to set up and operate. The software is used by more than 5,000 properties in over 100 countries.
  • Hotelogix PMS: A cloud-based, complete property management system for seamless management of hotels, resorts, serviced apartments and more. It is used by hotels in more than 100 countries.
  • MSI CloudPM: A cloud-based PMS designed by MSI hotel experts. All the tools of a full-featured hotel property management system delivered in a web browser on your computers.

Types of Hotel Management Software

As mentioned earlier, there are two main types of hotel management software which are Property Management System (PMS) and Hotel ERP. What are the differences between the two?

A PMS typically consists of front office software and other best of breed systems. It is a basic app that is good for small hotels but inadequate for the needs of large chains.

Hotel ERP is a comprehensive app from a single vendor. Its benefits include greater automation, seamless utilization of technology, optimized use of resources, deeper visibility into operations, minimized revenue leakages, and higher profits.

Key Features of Hotel Management Software

Hotel management software should offer robust reporting capabilities and business features such as employee scheduling and accounting. If the system does not offer these features, it should be compatible with your existing software.

Other important features include:

  • Customer relationship management – This feature allows you to use customer information to boost retention and loyalty. You can track guest profiles, their activity history and involvement in loyalty programs, and offer specific rewards programs to retain their patronage.  
  • Maintenance management – With this feature you can track property ownership, rental info such as taxes, leases, etc., and work orders, schedule maintenance, and communicate with maintenance employees.
  • Point of sale (POS) – POS solutions are used by retail stores and restaurants. In hotels, this system allows customers to pay for services such as health club, spa, Wi-Fi, pay-per-view, mini-bar items, room service, restaurant meals and more.
  • Front desk and housekeeping – Includes managing check-ins and check-outs, scheduling wakeup calls, coding keycards, supervising the work of cleaning staff, assigning them to work in specific rooms etc.
  • Reservations – Hotels should use an effective website that their guests can utilize to make reservations online. They also require an employee reservations tool that helps in room scheduling and availability, and makes it simple to identify reservations, occupancies, and vacancies visually and by using custom searches.

Benefits of Hotel Management Software

  • User friendly – Cloud-based systems are easy to install and set up as you only need an internet connection. You don’t need extensive hardware, updating the software is simple, and the app can customized for your individual needs. This adaptability helps hotels to meet the changing demands of modern travelers.
  • Remote access – Cloud-based systems enable hotel managers to access information anytime, anywhere, from any device. These solutions continuously back up data in the cloud and make it available to hoteliers in real time. As a result, you can fix customer service issues quickly and easily.
  • Distribution system – You can use a PMS that integrates seamlessly with Channel Manager to expand your market reach and boost revenue. This will allow you to keep room rates and inventories up to date for guests wishing to rent rooms. The system offers real-time updates that help to prevent double or lost bookings.
  • Automation improves control – Automated cloud-based systems enable hoteliers to enhance efficiency and save time. For instance, you can automatically sync housekeeping with front desk to facilitate seamless communication. You can track and update tasks more effectively and thus offer a better user experience to guests. Another advantage of automation is point of sale functionality that can be used to promptly service the facilities requested by guests.

Latest Trends

Software as a Service (SaaS) – These systems are flexible and are fast replacing on-premise solutions. The advantages are you can access the software and data anytime, anywhere. You simply need to pay a monthly fee and save the upfront costs of buying a system and maintaining the IT infrastructure.

Market fragmentation – Hotel management software is relatively easy to develop and for this reason many Canadian and European vendors are entering the US market. This competition is good as it provides better quality and lesser costs to users, but the flip side is it makes purchasing decisions trickier for hoteliers.

Mobility – More and more guests are using their smartphones to book hotel rooms. Therefore, hotels need to ensure their website is easy to use and book on mobile devices. Therefore to improve occupancy rates, individual as well as chain hotels need to offer websites that are optimized for mobile search and bookings.

Potential Issues

Ineffective marketing effort

Many hotels and chains still follow old-fashioned and ineffective marketing practices which affects their brand recognition, market share, and revenue. The solution is for hotels to use hotel management software to improve ROI and reduce the workload of their employees.

IT Costs

Hotels need to shell out for hardware, software, and maintenance expenses and also need to hire IT specialists to run the infrastructure. However, these costs are unavoidable as a good hotel management software solution is essential to boost efficiency and productivity.

Disparate software

Disparate hospitality management solutions work in a siloed manner. Because of this you cannot access data in real time across systems. Each application’s data can be only be extracted and used separately. The solution is to ensure seamless integration of all the software platforms you use for easy access to data across products.

List of Hotel Management Software Companies

Product name:
Category:
Smart
Score:
Price:
User
Satisf.
Support:
7.7
$19.9
100%
Email
8.0
by quote
N/A%
Live support
7.8
$63.15
100%
Training
8.4
$109
99%
Tickets
8.3
by quote
N/A%
Tickets
8.0
$13.50
N/A%
Training
8.4
by quote
99%
Live support
8.2
by quote
100%
Phone
8.5
$99
100%
Phone
8.2
$34.99
N/A%
Email


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Our Score Read More

Our site utilizes our certified SmartScore™ method to analyze all the products in the Hotel Management Software category so that we can help you choose the best possible software. It evaluates the following metrics: key components, collaboration elements, customization, integration, ease of use, customer support, how secure a software is, mobile support, media rating. Currently, Little Hotelier is the leader in this category and is recommended by our experts. After extensive evaluation it had the best results among its competitors and our experts strongly suggest that you consider it as one of the alternatives for your needs.

User Satisfaction Read More

A summary of total user satisfaction with the solutions in our Hotel Management Software category evaluated with our unique algorythm that finds customer reviews, comments and opinions across a wide range of social media platforms in order to help you make an informed investment decision.

98%

100%

N/A%

93%

100%

97%

100%

100%

96%

N/A%

Pricing Read More

Every vendor in the Hotel Management Software category will provide a different set of pricing plans for its service and every plan will include a unique set of tools. Below we list the overal pricing for the most affordable package offered for each app. Please note that advanced features may cost extra.

Devices Supported Read More

A summary of what type of devices and operating systems are supported by all B2B solutions in the Hotel Management Software category, including mobile platforms and web-based solutions.

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Laguages Supported Read More

Check what languages and geographies are supported by the best B2B solutions in the Hotel Management Software category, including services designed for international markets and created for multi-cultural teams of employees.

USA

UK

Canada

International

China

Germany

India

Japan

Spain

France

Russia

Italy

Dutch

Portugal

Polish

Turkish

Swedish

Pricing Model Read More

Learn what pricing packages are provided by the vendors in the Hotel Management Software category to see which one matches your business requirements and expenses best. Keep in mind that certain solutions can support free or freemium accounts for you to try out first.

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Customer Types Read More

An overview of which groups of companies a given B2B software in the Hotel Management Software category provides for, from small businesses and non-profits to large enterprises.

Small Business

Large Enterprises

Medium Business

Freelancers

Deployment Read More

A summary of what styles of service deployement are supported by each B2B vendor in the Hotel Management Software category. While the majority of modern SaaS solutions are cloud-hosted there are services may offer an on-site deployment model as well.

Cloud Hosted

On Premise

Open API