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What is Hotel Management Software?

Hotel management software can be utilized to perform important organizational and financial tasks and activities by hotels, resorts, motels, RV parks, condos and others. These functions include reservations, customer relationship management, property and maintenance management, accounting, and employee scheduling.Show more
Hotels look to improve their efficiency and productivity and this has led to the development of hotel management platforms. This type of software is also called Property Management System (PMS) and more comprehensive systems are termed Hotel ERP (Enterprise Resource Planning). Start by checking our leader Oracle Hospitality, and other recommended solutions in this category.Show less

How was this ranking made?

In order to develop this ranking of best Hotel Management Software we have evaluated 140 leading applications currently available on the market, analyzing their features, how easy are they are to learn, client service, available integrations with other systems as well as mobile device support using our unique SmartScoreTM rating algorithm. This list has been developed by Nestor Gilbert, our B2B expert responsible for the Hotel Management Software category.

List of Top 12 Hotel Management Software

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1. Oracle Hospitality

Our score: 9.5 User satisfaction: 96%

Oracle Hospitality is designed to help businesses in the hospitality industry leverage today’s technologies to streamline operations and elevate the guest experience. It was created for various businesses in the hospitality industry, such as hotels, resorts, casinos, gaming establishments, and cruises. Its open architecture allows cloud-based, on-premise, or hybrid systems.

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2. Cloudbeds

Our score: 9.1 User satisfaction: 100%

Award-winning, all-in-one cloud-based hospitality management software designed to simplify the work of hoteliers, vacation rentals managers, hostel managers, and inns managers. Managing more than 20,000 properties, Cloudbeds is clearly the go-to for host and hoteliers that want to automate operations, save time, and grow bookings.

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3. RezOvation

Our score: 9.4 User satisfaction: 100%

Robust web-based property management and online reservation software designed for small hotels, inns, lodges, and the B&B market. The platform enables hoteliers to deliver quick and easy online reservations to their customers, and enjoy connectivity to the Worldwide Global Distribution System (GDS) and Onward Distribution System (ODS).

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4. Little Hotelier

Our score: 9.3 User satisfaction: 98%

A powerful, all-in-one booking and accommodation management system designed to streamline the operation of small hotels, guesthouses, and B&B’s. The platform automates front desk operations, admin tasks, and the reservation process, saving time, increasing booking, and boosting revenue as a result.

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5. ResNexus

Our score: 9.0 User satisfaction: 100%

A powerful property management system that wraps an enterprise-grade reservation software designed primarily to help hoteliers take more reservations. The platform works seamlessly with more than 300 travel websites to help lodges, B&Bs, hotels, vacation rentals, and campgrounds net more guests.

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6. Propertyware

Our score: 9.0 User satisfaction: 93%

A reliable rental property management solution designed to streamline the management of single-family and low-density rental units. Boasting a comprehensive suite of property management tools and a customizable architecture, Propertyware enables companies to better manage their properties to increase revenue and maximize profits.

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7. Guesty

Our score: 9.0 User satisfaction: 100%

A powerful Airbnb short-term and rental property management software designed to streamline every aspect of property management business. It’s a one-stop-shop designed to provide robust tools that help hotels, serviced apartments, and vacation rentals managers increase listings, grow revenue, and save time.

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8. eviivo

Our score: 8.9 User satisfaction:

A software suite that makes taking online bookings from your own website and other travel websites hassle-free for small hotels, guest houses, vacation rentals, apartments, or B&Bs. More than 16,000 property owners leverage eviivo’s 150+ OTAs including Airbnb, Booking.com, and Expedia to increase booking and grow revenue.

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9. RMS Hospitality Cloud

Our score: 8.8 User satisfaction:

An award-winning, fully-integrated cloud-based property management solution designed to streamline all aspects of hotel management. It allows business owners to manage multiple properties and increase real-time bookings, on a single platform that works seamlessly on all devices. Moreover, the platform provides business intelligence reports that inform sound decision making.

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10. Hotelogix

Our score: 8.4 User satisfaction: 98%

A property management system that provides technology for small hotels to have the versatility and dynamism of the larger, more resourceful hospitality businesses. Its powerful booking engine, channel manager, and other tools help automate hotel operations to increase booking, grow revenue, and optimize profits.

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11. CMS Hospitality

Our score: 8.0 User satisfaction: 97%

CMS Hospitality is a cloud-based and on-premise hospitality software for hotels, apartments, resorts and hostels.

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12. innRoad

Our score: 8.4 User satisfaction: 100%

InnRoad seamlessly integrates property management, global distribution, bookings and marketing in one platform for the growth of independent hotels.

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Hotel Management Software Guide

Table of contents

Hotels can use hotel management tools to perform essential operations and processes. So it is important for hotel and other lodging providers to do educated comparisons to select the best hotel management tools for their requirements. However, this can be a tricky task given the scores of quality platforms out there. To help you, we have prepared this buyer’s guide that gives useful pointers on the list of features to look for and the factors to consider in your search for the best hotel management software tools.

Get to know each product with free trial

The best way to start is by signing up for the free trials or demo offered by leading hotel management software providers. This will give you a chance to test drive each solution’s features at no cost and also do a comparison. You will be able to understand which system is a good fit for your needs. Visit the websites of the following popular hotel management software applications and find out if they offer a free trial: eZee Frontdesk, roomMaster, Hotelogix and MSI CloudPM. These apps have received high rankings in our  hotel management software reviews. 

Targeted Businesses

The following businesses typically make use of hotel management software tools:

  • Franchises – Many franchises stipulate rules on what type of hospitality software should be used. Others like Holiday Inn let their franchisees to make the selection decision.
  • Hotel chains – If your hotel chain has multiple properties, then you need to decide whether to use a single system across all properties or to allow each one to select for themselves.
  • Large resorts and hotels – Larger properties need a more robust system as they have more complicated reservation and scheduling requirements, maintenance requests, and because they offer a wider range of services and products.
  • Small properties – Small bed-and-breakfast types and hotels can do with a basic system that offers account and property management features.
  • Residential properties – RV parks, condos, and other residential properties need a good property management software solution and not hotel management software.

What are Examples of Hotel Management Software?

  • eZee Frontdesk: Caters to resorts, hotels, chain properties, vacation rentals, B&Bs, boutique hotels, and more. It is a simple and fast all-in-one hotel management system.
  • roomMaster: It is an easy property management solution to set up and operate. The software is used by more than 5,000 properties in over 100 countries.
  • Hotelogix: A cloud-based, complete property management system for seamless management of hotels, resorts, serviced apartments and more. It is used by hotels in more than 100 countries.
  • MSI CloudPM: A cloud-based PMS designed by MSI hotel experts. All the tools of a full-featured hotel property management system delivered in a web browser on your computers.
  • Oracle Hospitality: A feature-rich hotel management software designed to help hotels, casinos, and cruise businesses streamline their operations.

Types of Hotel Management Software

As mentioned earlier, there are two main types of hotel management software–Property Management System (PMS) and Hotel ERP. What are the differences between the two?

A PMS typically consists of front office software and other best of breed systems. It is a basic app that is good for small hotels but inadequate for the needs of large chains.

Hotel ERP is a comprehensive app from a single vendor. Its benefits include greater automation, seamless utilization of technology, optimized use of resources, deeper visibility into operations, minimized revenue leakages, and higher profits.

Besides, hotel management software can be classified as cloud-based or on-premise solutions. Cloud-based hotel management software are next-gen solutions that are offered as SaaS platforms. On the other hand, on-premise hotel management software are legacy systems that are hosted on your computer systems.

Key Features of Hotel Management Software

Hotel management software should offer robust reporting capabilities and business features such as employee scheduling and accounting. If the system does not offer these features, it should be compatible with your existing software.

Other important features include:

  • Customer relationship management – This feature allows you to use customer information to boost retention and loyalty. You can track guest profiles, their activity history and involvement in loyalty programs, and offer specific rewards programs to retain their patronage.  
  • Maintenance management – With this feature you can track property ownership, rental info such as taxes, leases, etc., and work orders, schedule maintenance, and communicate with maintenance employees.
  • Point of sale (POS) – POS solutions are used by retail stores and restaurants. In hotels, this system allows customers to pay for services such as health club, spa, Wi-Fi, pay-per-view, mini-bar items, room service, restaurant meals and more.
  • Front desk and housekeeping – Includes managing check-ins and check-outs, scheduling wakeup calls, coding keycards, supervising the work of cleaning staff, assigning them to work in specific rooms etc.
  • Reservations – Hotels should use an effective website that their guests can utilize to make reservations online. They also require an employee reservations tool that helps in room scheduling and availability, and makes it simple to identify reservations, occupancies, and vacancies visually and by using custom searches.

Benefits of Hotel Management Software

  • User friendly – Cloud-based systems are easy to install and set up as you only need an internet connection. You don’t need extensive hardware, updating the software is simple, and the app can customized for your individual needs. This adaptability helps hotels to meet the changing demands of modern travelers.
  • Remote access – Cloud-based systems enable hotel managers to access information anytime, anywhere, from any device. These solutions continuously back up data in the cloud and make it available to hoteliers in real time. As a result, you can fix customer service issues quickly and easily.
  • Distribution system – You can use a PMS that integrates seamlessly with Channel Manager to expand your market reach and boost revenue. This will allow you to keep room rates and inventories up to date for guests wishing to rent rooms. The system offers real-time updates that help to prevent double or lost bookings.
  • Automation improves control – Automated cloud-based systems enable hoteliers to enhance efficiency and save time. For instance, you can automatically sync housekeeping with front desk to facilitate seamless communication. You can track and update tasks more effectively and thus offer a better user experience to guests. Another advantage of automation is point of sale functionality that can be used to promptly service the facilities requested by guests.

Software as a Service (SaaS) – These systems are flexible and are fast replacing on-premise solutions. The advantages are you can access the software and data anytime, anywhere. You simply need to pay a monthly fee and save the upfront costs of buying a system and maintaining the IT infrastructure.

Market fragmentation – Hotel management software is relatively easy to develop and for this reason many Canadian and European vendors are entering the US market. This competition is good as it provides better quality and lesser costs to users, but the flip side is it makes purchasing decisions trickier for hoteliers.

Mobility – More and more guests are using their smartphones to book hotel rooms. Therefore, hotels need to ensure their website is easy to use and book on mobile devices. Therefore to improve occupancy rates, individual as well as chain hotels need to offer websites that are optimized for mobile search and bookings.

Potential Issues

Ineffective marketing effort

Many hotels and chains still follow old-fashioned and ineffective marketing practices which affects their brand recognition, market share, and revenue. The solution is for hotels to use hotel management software to improve ROI and reduce the workload of their employees.

IT Costs

Hotels need to shell out for hardware, software, and maintenance expenses and also need to hire IT specialists to run the infrastructure. However, these costs are unavoidable as a good hotel management software solution is essential to boost efficiency and productivity.

Disparate software

Disparate hospitality management solutions work in a siloed manner. Because of this you cannot access data in real time across systems. Each application’s data can be only be extracted and used separately. The solution is to ensure seamless integration of all the software platforms you use for easy access to data across products.

Who Can Use Hotel Management Software?

Hotels, like other businesses, are multi-departmental entities with different teams for housekeeping, front desk, back office, kitchen, and also finance professionals. In most cases, the heads of these departments are the key users of hotel management systems. To mention, here are the people who use the systems to streamline operations: 

  • Hotel managers
  • General managers
  • Guest relationship managers
  • Reservation/front office managers
  • Housekeeping managers
  • Banquet managers
  • Hotell accountants
  • Financial controllers

What is the Ideal Pricing of Hotel Management Software?

Generally, hotel management software solutions are offered on a subscription-based or license-based pricing model. The price you pay may vary based on a range of factors, including the size of your property (number of rooms), 3rd party integrates and OTAs that you take, and any other add-ons. Combined, all these factors make it difficult to definitively tell the ideal pricing of hotel management software.

List of Hotel Management Software Companies

Order by:

Newest
  • Newest
  • Score
  • User Score
Product name:
Category:
Smart Score:
Price:
User Satisf.
User reviews:
Aiosell reviews

Aiosell

Hotel Management Software
8.0
By quote
89%
Streetgooser reviews

Streetgooser

Hotel Management Software
8.0
By quote
100%
CMS Hospitality reviews

CMS Hospitality

Hotel Management Software
8.0
$2
97%
RPM Hotel reviews

RPM Hotel

Hotel Management Software
6.7
Free
100%
Orderlina reviews

Orderlina

Hotel Management Software
8.0
$49
100%
GuestCentrix reviews

GuestCentrix

Hotel Management Software
8.0
By quote
97%
iGMS reviews

iGMS

Hotel Management Software
8.0
$20
100%
Hostify reviews

Hostify

Hotel Management Software
8.0
By quote
-
StayNTouch reviews

StayNTouch

Hotel Management Software
8.4
By quote
100%
Cheerze Connect reviews

Cheerze Connect

Hotel Management Software
8.0
$15
-
Tokeet reviews

Tokeet

Hotel Management Software
8.5
$15
100%
HOP Software reviews

HOP Software

Hotel Management Software
8.0
£30
99%
Oracle Hospitality reviews

Oracle Hospitality

Hotel Management Software
9.5
By quote
96%
SMS Assist reviews

SMS Assist

Hotel Management Software
8.3
by quote
67%
RentPost reviews

RentPost

Hotel Management Software
7.2
$29
-

Things to consider when you invest in a SaaS

SaaS software offers many advantages such as easy setup, access, and integration as well as data security. To choose the best system for your needs, you need to do your research thoroughly. To start, begin with the following suggestions to consider and evaluate the various apps:

Know your needs: First, be clear about your company’s needs and requirements. Why do you need to invest in a SaaS solution? What tasks and goals do you intend to achieve with the system? If you are certain about your requirements, you can easily find an appropriate app that fulfills them.

Compare features and price: Make a shortlist of SaaS solutions that offer the features you need and are within your budget. Browse online reviews of the shortlisted programs to learn what each one offers.

Use the free trial and extend it if necessary: Subscribe to the free trials of the shortlisted platforms and check out their functionality firsthand. This will help you to understand if the system provides what you need to improve your firm’s effectiveness and productivity. Request an extension of the free trial if the time is too short to gauge the program’s effectiveness.

Talk to the vendor: Finally, talk to each provider about the assistance and support they can offer. Try to negotiate the cost and get discounts. Ask about the training and consultation they offer to help you to use the app successfully.

Frequently asked questions about Hotel Management Software

What is the best hotel management software?

The best hotel management software is Oracle Hospitality, an innovative management software built to serve hotels and resorts, casinos, and cruise. Hospitality industry behemoths leverage this platform to deliver the exceptional experiences that are inherently craved by today’s guests. It elevates hospitality and provides tools that enable industry players to personalize service to win customer loyalty. 

Oracle has everything you want in a hotel management system. Powerful reports help you unearth the golden tips and insights concealed in your data. Also, the customer loyalty suite helps you cultivate good customer relationships and grow repeat business by offering an exceptional guest experience. Not to mention, room reservation tools help customers tender online bookings with ease, thus announcing the quality of your service, right from the off. 

This is just scratching the surface, Oracle Hospitality has a lot more to offer than we can write here. Think of this platform as a one-stop-shop for the hotelier, where you get tools to manage every aspect of your hotel business. Bookings, sales and event management, distribution and revenue optimization, property management, and all guest-facing and kitchen hotel operations.

What are the benefits of hotel management software?

Hotel management software has, without a doubt, contributed a breath of fresh air in the way hoteliers go about their operations. They deliver efficient and cost-effective ways to handle many operations and tasks that keep hotels ticking along. Some of the notable benefits delivered by these platforms include: 

  • Accessibility. With a robust hotel management software in place, you are no longer tethered to your physical office. Instead, the solutions which are built to enable remote access, enable you to accomplish mission-critical tasks anytime, anywhere even when on the move. 
  • Task automation. Much like other systems, hotel management software systems are designed to take redundant admin tasks off your plate. Bookings and reservations happen on autopilot and call for little to no human effort. For property managers, the solutions help sync the front desk with housekeeping for better communication. 
  • Enhance marketing. Even better, hotel management software offers robust tools such as the channel manager. In addition, they integrate seamlessly with numerous OTAs to enable you to effectively expand your market. Such integrations help your spread your wings and establish a firm foothold in markets that would have otherwise been unreachable, so to speak.
What are the features of hotel management software?

The above-mentioned benefits, and many others, are low-hanging fruits for hoteliers that choose to implement the right tools. So, what makes reliable hotel management software? Solutions that make the cut, don’t necessarily offer all the bell and whistle, but they provide a set of basic or standard features, which include: 

  • Reservation. For your hotel business to stand firm, you need to position yourself strategically for customers to find your services. And when they do, it should be a breeze to make a booking or reservation. Reservation tools should be powerful to streamline room scheduling yet intuitive enough for customers to make reservations. 
  • Housekeeping and front desk. When guests finally knock on the doors of your hotel, front desk tools facilitate check-ins and checkouts. Whereas Housekeeping tools help give everyone a memorable stay at the premises. With the features, you can schedule wakeup calls, manage cleaning staff, and even help guests place orders in the comfort of their rooms. 
  • Point of sales (POS). This tool is perfect for hotels that want to deliver exceptional services and simplify checkouts. Your guests deserve nothing but the best service, and so they don’t have to queue to pay for these services. Whether they are paying for restaurant meals, room service, spa, health club, and more, the POS feature makes it super easy to check out. 
  • CRM tools. To remain relevant in the cutthroat competition, you should endeavor to deliver exceptional services and build lasting relationships with your guests. This means you should strive to understand each guest on a near-personal level. This is where CRM tools come in handy. They help you create and manage guest profiles and track their activity history. In doing so, they help you deliver personalized services that cultivate loyalty and encourage repeat business.
What is the easiest hotel management software to use?

Here are the easiest hotel management software to use: 

  • ResNexus. A powerful reservation and property management software for lodges, B&Bs, hotels, and vacation rental. The platform works flawlessly on all devices, including Macs, PCs, tablets, and smartphones. The best part is that it’s easy to use and the vendor handles all the setup for you to make its adoption pretty simple. 
  • Propertyware. A simple yet powerful residential rental property management software built primarily for single-family properties. The platform is user-friendly and it’s also customizable so it can be configured to align with your workflows.  
  • eviivo. Right off the bat, you will notice that this software is designed to simplify booking and property management. It works with more than 150 OTAs, including major ones such as Airbnb, Expedia, and Boking.com. With the robust yet user-friendly booking engine and channel manager, it’s easy to see why over 16,000 properties have chosen eviivo as their trusted go-to property management software.
What is a good free hotel management software?

Unfortunately, hotel management software systems that offer free plans are hard to find. The pricing structure means that these solutions are very cheap and any hotel, including startups and small inns, can afford it. You’ll find solutions that charge as little as $1 per room, which is way more than what you can charge for the same. 

However, if you still want to dip your toes without forking out any money, try solutions that offer free trials. Here are some solutions to get you started: 

  • Little Hotelier. A reliable hotel management solutions designed to streamline the operation of small hotels and BBs. It provides robust tools that simplify front desk operations and reservations, allowing you to deliver top-class services. You can try all Little Hotelier features and services at no cost for 30 days.  
  • Propertyware. A feature-rich hotel management solution designed for hoteliers and property managers. It’s an affordable solution that helps startups to start small and scale as business booms. Interestingly, Propertyware offers a free trial for hotels that want to try its features at no cost.
Nestor Gilbert

By Nestor Gilbert

Senior writer for FinancesOnline. If he is not writing about the booming SaaS and B2B industry, with special focus on developments in CRM and business intelligence software spaces, he is editing manuscripts for aspiring and veteran authors. He has compiled years of experience editing book titles and writing for popular marketing and technical publications.

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